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You can find out more or opt-out from some cookies. Use this letter template to cancel goods that you agreed or paid for online, over the phone or by mail order.
It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter by post or copy the text into an email.
Before you use this template, make sure you read our advice on changing your mind about something you've bought. Contact the Citizens Advice consumer helpline on 04 05 letter for return if you need more help - a trained adviser can give you advice over the phone.
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Further help Contact the Citizens Advice consumer helpline on 04 05 06 if you need more goods - a trained adviser can goods you advice over the phone.
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Please fill out the following form. Please print your completed form if you would to have a copy for your records. Receiver's name and address Please allow this letter to acknowledge that we shall accept certain return goods for credit.
If you are a dissatisfied customer who would like a refund for faulty merchandise, incorrect content delivery or damaged goods, writing a letter of complaint could help resolve the situation. A straightforward letter that clearly outlines the problem and what the company can do to fix the situation is often more effective than simply complaining to customer service. Still, you should do some more research before writing your letter.
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