Research paper on service quality us
Customer satisfaction becomes the most important factor for business success in research paper on service quality us industries. Service quality can provide a good measurement tool to predict customer satisfaction. However, there is scarcity in studies related to this field in Yemen that can help telecom mobile companies to understand and measure the satisfaction level of customers toward services that provide.
Thus, this study aims to analyse the impact of perceived research paper on service quality us quality on customer satisfaction in Yemeni telecom mobile companies through service quality a valid and reliable instrument to measure customer perceived service from functional quality and technical quality perspectives.
Network quality dimension is newly added to measure service quality from technical aspects. Research paper independent variables tangibles, reliability, responsiveness, assurance, empathy and network quality are proposed research paper on service quality us help predict the customer satisfaction.
The proposed model is empirically tested using appropriate sampling size.
Data collected from respondents through an online and on-field survey. Using hierarchical regression, result shows that four dimensions of service quality network quality, empathy, reliability and assurance are revealed significantly positive impact on customer satisfaction while research paper on service quality us and responsiveness have research paper impact on customer satisfaction.
The network quality has the highest impact on customer satisfaction and Yemeni telecom mobile companies must consider about superior network quality as perceived service quality from customers to judge the quality of services in telecom mobile network. Literature Review and Related Work 3. Research Model and Hypotheses 4.
Data Collection Method 5. Introduction In the competitive market, customers have many available options to select among a research paper on service quality us mobile companies. Therefore, the companies service quality research paper on service quality us for factors to attract more info retain their customers. Customer satisfaction is considered check this out of the most important concepts to keep the telecom mobile companies survive on the market.
As research paper on service quality us telecommunication network has developed over several successful generations, click the following article plays an important role in this context. Technology enhances service quality particularly in making a video call.
This can help companies to formulate appropriate strategies for customer satisfaction [1, 2]. Based on Yemen Visit web page Information NIC reports, the number of subscribers who are using mobile in Yemen reached to 17, with mobile penetration Thus, the usage of mobile phone technologies became widespread by society, and it is very clearly seen across all walks of life in Yemen.
Literature Review and Related Work Researchers believe that the service quality theory have relation with customer satisfaction research paper on service quality us product quality [3].
There are many service quality models and different dimensions based on various service sectors [4]. But in this study, it focused service quality most popular models: So many authors [] asked for service quality reliability and validity.
Table 2 summarizes most additional dimensions which were used to measure service research paper on service quality us as well in source telecommunication industry. Research Model and Hypotheses The tangibles, reliability, responsiveness, assurance and empathy associated with service quality are antecedents to perceived service quality [11].
Subsequently, the service quality dimensions could be antecedent to customer satisfaction [8, 12] and proved by several researchers [13]. Tangibles of perceived service quality will have a positive significant on customer service quality.
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